1. Acceptance of Terms
Welcome to Gira Vinter English Learning. These Terms of Service ("Terms") govern your use of our website, services, and courses provided by Gira Vinter English Learning ("we," "us," or "our"). By accessing our website, enrolling in our courses, or using our services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.
2. Description of Services
Gira Vinter English Learning provides English language education services, including but not limited to:
- Business English courses and training
- IELTS preparation and test training
- Conversation and speaking classes
- General English language courses
- Online and in-person instruction
- Educational materials and resources
- Assessment and placement services
- Educational consultations and support
3. Enrollment and Registration
3.1 Eligibility
To enroll in our courses, you must:
- Be at least 16 years of age or have parental/guardian consent
- Provide accurate and complete registration information
- Have the legal capacity to enter into binding contracts
- Comply with all applicable laws and regulations
3.2 Course Placement
Course placement may be determined by:
- Initial assessment or placement test results
- Previous English learning experience
- Specific learning goals and objectives
- Instructor recommendation
3.3 Course Availability
Course offerings are subject to:
- Minimum enrollment requirements
- Instructor availability
- Facility constraints
- Seasonal scheduling variations
4. Payment Terms
4.1 Course Fees
- All course fees must be paid in full before the course start date unless alternative payment arrangements have been made
- Course fees are quoted in Singapore Dollars (SGD) and include applicable taxes
- Additional materials or services may incur separate charges
- Late payment may result in course suspension or termination
4.2 Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express)
- Bank transfers and online banking
- PayNow and other local payment systems
- Cash payments at our center (for certain services)
4.3 Refund Policy
- Full Refund: Available if cancellation occurs at least 7 days before course start date
- Partial Refund: 50% refund if cancellation occurs 3-6 days before course start date
- No Refund: No refund available for cancellations within 48 hours of course start date
- Medical/Emergency: Special consideration for documented medical emergencies or exceptional circumstances
5. Student Responsibilities
5.1 Attendance and Participation
- Regular attendance is essential for course success
- Students must notify instructors of absences in advance when possible
- Active participation in class activities is expected
- Excessive absences may result in course removal without refund
5.2 Academic Integrity
- Students must complete their own work and assessments
- Plagiarism and cheating are strictly prohibited
- Collaboration should only occur when explicitly permitted
- Violations may result in course failure or dismissal
5.3 Conduct and Behavior
- Respectful behavior toward instructors and fellow students
- Punctuality and preparation for classes
- Appropriate dress code for in-person classes
- Compliance with center rules and guidelines
6. Our Responsibilities
6.1 Quality Education
- Provide qualified and experienced instructors
- Deliver courses according to published curriculum and schedules
- Maintain appropriate class sizes for effective learning
- Offer suitable learning environments and materials
6.2 Student Support
- Provide academic guidance and progress feedback
- Offer reasonable accommodations for students with special needs
- Maintain confidentiality of student records
- Respond to student concerns and complaints promptly
6.3 Schedule Changes
- We reserve the right to modify course schedules with reasonable notice
- Students will be notified of significant changes as soon as possible
- Alternative arrangements will be offered when feasible
- Refunds may be available for major schedule disruptions
7. Intellectual Property
7.1 Course Materials
- All course materials, curricula, and content are proprietary to Gira Vinter English Learning
- Students may use materials for personal learning purposes only
- Reproduction, distribution, or commercial use is prohibited without written permission
- Students retain ownership of their original work and assignments
7.2 Website Content
- Website content, design, and functionality are protected by copyright
- Users may view and download content for personal, non-commercial use
- Modification or redistribution of website content is prohibited
- Third-party content may be subject to additional restrictions
8. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you also agree to our Privacy Policy.
Key privacy commitments include:
- Secure handling of personal and academic information
- Limited sharing of information with third parties
- Compliance with applicable data protection laws
- Student rights to access and correct their information
9. Limitation of Liability
9.1 Educational Outcomes
- We do not guarantee specific learning outcomes or test scores
- Student success depends on various factors including effort, attendance, and individual ability
- We provide quality instruction but cannot control all variables affecting learning
- Progress varies among individual students
9.2 Liability Limitations
To the maximum extent permitted by law:
- Our liability is limited to the amount paid for the specific course or service
- We are not liable for indirect, consequential, or punitive damages
- We are not responsible for student personal property loss or damage
- Force majeure events may affect service delivery without liability
10. Termination
10.1 Termination by Student
- Students may withdraw from courses subject to our refund policy
- Written notice is required for formal withdrawal
- Partial completion may affect certification eligibility
- Future enrollment may be affected by withdrawal history
10.2 Termination by Gira Vinter
We may terminate a student's enrollment for:
- Violation of these Terms or center policies
- Non-payment of fees
- Disruptive behavior affecting other students
- Academic dishonesty or misconduct
11. Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters, pandemics, or public health emergencies
- Government regulations or restrictions
- Technical failures or internet service disruptions
- Labor disputes or strikes
- Acts of terrorism or civil unrest
In such cases, we will make reasonable efforts to provide alternative arrangements or issue appropriate refunds.
12. Governing Law
These Terms are governed by the laws of Singapore. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of Singapore courts. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. We will notify registered students of material changes via email or through our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.
14. Contact Information
If you have questions about these Terms of Service, please contact us:
We will respond to your inquiry within 5 business days.
15. Acknowledgment
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that these Terms, together with our Privacy Policy, constitute the complete agreement between you and Gira Vinter English Learning regarding the use of our services.
